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Understand

Check-in

Counters 7 to 10 on the left side of the terminal are reserved for other airlines, while counters 1 to 6 belong to Qatar Airways. Qatar Airways' first and business class passengers have their own check-in facility at counters 1 and 2, respectively. They can however only be accessed through an entrance across the rightmost door of the check in area, but you are also entitled to your own security and immigration counter. Otherwise, access to the transit area is from the only security check behind counters 5 and 6.

Departures

Most flights have their gates closed 20 minutes before departure. On flights using bus gates (C20-C28, D20-D24 and E20-24), boarding can commence as early as one hour before departure. Flights to the USA and Canada are usually served at Concourse C for additional security checks, which can easily take up at least 10 minutes depending on the amount of passengers. As there are no announcements except at the gate, it is up to you to head there on time. If your departing flight leaves in less than 45 minutes however, you can alert ground staff to speed up transfer formalities or ask a buggy ride to swiftly take you to your gate.



If you are the unlucky few who will be bussed to or from the aircraft, be sure to drink a lot of liquid beforehand as you will be exposed to the desert heat for at least a few minutes, which especially during midyear can be unforgiving.

Arrivals

Arriving passengers may, depending on the origin, be required to undergo security check*; follow the direction appointed by the airport staff. Connecting passengers can proceed to the transit area after walking along the walkway to the nearest security check and taking an escalator downward. Those heading to passport control for entry into Qatar must go to Level 2 directly after exiting the aircraft, walk all the way to the South Plaza and take an escalator directly to the ground floor. Toilets and moving walkways can be found every couple hundred meters.

What to do

Eat

• Eat Street (left passage of South Plaza, adjacent to Concourse C). A dedicated food court containing fast food like burgers, frozen yoghurt, and coffee, or something more filling like Italian, Middle East, Far East, and Indian cuisines. QR30-90.


• Harrods Tea Room (South Plaza, to the left of the bear statue). Relive the British High Tea tradition with curated desserts to accompany your warm drink, or treat yourself to something more substantial such as an all-day breakfast, salads, and British comfort food. Afternoon Tea set QR80-120. Breakfast and lunch QR50-200.


• Jamocha Cafe (near gates A7, B5, playground near gate C8). Coffee and fresh bakes for those who need their dose of caffeine.


• Le Grand Comptoir (right passage of South Plaza, adjacent to Concourse C). One of the fine dining establishments at the airport. A classy French brasserie featuring grills & steaks, pastas & pizzas, or sandwiches and salads for a lighter meal. Top them off with a glass of cocktail, beer, or wine. Mains QR40-100.


• Qatah Cafe (South Plaza, adjacent to Concourse C). Fine dining establishment featuring Middle Eastern cuisine and snacks. Some of the seats are intricately designed to resemble tents. Come here for a taste and scent of Arabic coffee served authentically in a metal coffee pot. Coffee from QR 19. Pastries from QR 25.


• 1 Red (on lower ground floor at North Plaza), ☏ +966 57 115 9465. 24/7. Decent western dishes (burgers, pasta) and a bar. Burgers QR65-90, grill QR30-130, sides QR30-60, Beverages QR 20-40.


• Soprafino (right passage of South Plaza, adjacent to Concourse C). An Italian fine dining establishment. From the usual such as pastas and pizzas, to perhaps one of the cheapest places at the airport for beer and coffee. QR35-75.


• Del Monte, Concourse A (opposite Gate A3, next to snooze room). Healthy delicious smoothies and vegan snacks. From QAR 20.


• L'ETO, near Gate C5. Gourmet coffee shop with floral designs. Serving wholesome cake and salads, snacks and coffee. From QAR 30.


• Evergreen Organics (between Gates C7 & C9). Grab & go vegan based snacks and sandwiches. From QAR 30.


• The Burger Federation, South Plaza Lower Level. Gourmet burgers with assorted fillings representing select American & European territories, with plenty of options of sides. From QR 50.


• Harvest Market (Check In Area). A free-flow fresh market concept with open show cooking. Burgers and Indian cuisines are the favorites. Coffee QR10-25. Snacks QR20-50.


• Farggi (Arrival Hall). Sweet treats like ice cream, milkshakes, crepes and waffles.


• Argo Tea, (Arrival Hall). Tea-based signature drinks and specialty foods including sandwiches, salads, quiches, and pastries.

Buy

A few ATMs and foreign exchange counters are scattered throughout the airport, though payment in credit cards or many major currencies other than Qatari riyal are accepted virtually everywhere.

Connect

Public Wi-Fi (SSID: #HIAQatar Free Wi-Fi) is provided free of charge throughout the airport. To connect, input your Qatar Airways booking code or electronic ticket number, or your phone number to receive the password using WhatsApp. Some lounges also offer their own Internet hotspots.



At Concourse C near the playground and on Concourses A and B behind the information counters, there are iMacs with Internet connection. If you need to print something, such as your COVID-19 test result for arrival requirements, you can ask at the information counter.

Cope

At the transit area, Muslim prayer rooms can be found at every concourse and are gender separated; however they are not always adjacent to each other. At Concourse C, they are across each other, while on Level 1 of the North Plaza, the male prayer room is at Concourse D while the female is at Concourse E, however they are found next to each other in both concourses at Ground Floor. Within the public area, there is a mosque, an attraction within the airport property, behind the parking lot buildings.



Toilets can be found at least every 200 meters, all of which are also equipped with baby changing facility and disabled booths. Smoking rooms also lie adjacent to some of them.



Should you need to find your way or need something, there are information counters in front of the teddy bear at South Plaza, Concourse B, the North Plaza behind Travelex and behind the elevator at Ground Floor of the North Plaza. At every concourse, there is a Qatar Airways information desk.

Lounges

• Oryx Lounge. A common lounge also used for other airlines. Features sofas, moderate buffet selections, family & game room, and a shower room each for male and female. QR200 for 6 hour-access, free for business class passengers.


• Al Mourjan Business Lounge (Level 3 of South Plaza. Access using escalators or lifts behind the Harrods Tea Room). 24/7. Considered one of the most impressive business class lounges in the world, it is split over 2 levels on 10,000 m². Complete facilities such as quite area, showers, unlimited buffet. QR350 for economy, free for Qatar business class passengers (except Business Class Lite fare which pays like economy class.).


• Al Safwa Lounge (Level 3 of South Plaza. Access using escalators or lifts across GMT Watches). An exclusive lounge for Qatar Airways First Class passengers. Humongous for otherwise only a miniscule number of passengers and features a dedicated spa, duty free shop, restaurant, cinema, showers, family rooms, and even a Formula 1 driving simulator in its game area.


• First Class Lounge. Lounge for First Class ticketed passengers and for some QR Privilege Club and oneworld alliance members.


• Business Class Lounge. Lounge for First or Business class ticketed passengers and for some QR Privilege Club and Oneworld alliance members.


• First and Business Class Arrivals Lounges.



• Unaccompanied Minors Lounge (Concourse B). This lounge is specifically for unattended minors. As only the minors and authorised adults can enter, it is very safe. It has lots of entertainment, with video games and movies.



• Special Assistance Travellers’ Lounge.



• Mariners' Lounge (Level 2 South Plaza (former al-Maha Services Lounge)). Seafarers and offshore workers travelling on Qatar Airways can, with valid documentation, be pampered at a dedicated facility with free food and showers. A treat before or after a months-long journey in the open ocean.

City Tours

Passengers with at least eight hours of transit time can explore a little bit of the country by signing up for a city tour at the Discover Qatar counter in Concourse A. Tours depart six times daily and range from city tour (QR95), desert safari, to a chauffeur tour of dunes and inland sea (QR734 for up to 5 passengers).

Flights